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EPA PARTICIPATION IN PRESIDENT’S CUSTOMER SATISFACTION PROJECT FOCUSES ON IMPROVING INTERNET INFORMATION SERVICE

Release Date: 12/13/99
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FOR RELEASE: MONDAY, DEC. 13, 1999
EPA PARTICIPATION IN PRESIDENT’S CUSTOMER SATISFACTION PROJECT FOCUSES ON IMPROVING INTERNET INFORMATION SERVICE


In a survey to assess EPA’s Internet efforts, 84 percent of the reference librarians at 230 public and university libraries reported being more satisfied than they were two years ago with the assistance provided by the Agency’s web site in responding to public inquiries on environmental and public health issues. The reference librarians rated highly the usefulness, accuracy and clarity of the web site information. The EPA assessment was undertaken as part of an overall interactive indexing of customer satisfaction by 30 federal, high-impact agencies, serving almost 90 percent of the federal government’s customers, part of a widespread survey for the Vice President’s National Partnership for Reinventing Government initiative. The same indexing approach is used to measure customer satisfaction for 170 private sector corporations. EPA’s web site received 63 million requests (hits) last month. The Agency continuously reviews user suggestions for the redesign and accessibility of subject categories on the EPA web site. "My goal is to insure that Agency information is of the highest quality and that the Agency provides clear and concise information about environmental and public health issues in a timely fashion," said Administrator Carol M. Browner. Information on the survey is available at http://www.epa.gov/customerservice/feedback/govtwidesurvey.htm.

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